Transnet says progress made in restoring systems

MOSSEL BAY NEWS - Transnet says significant progress has been made in restoring its IT systems with most of the affected applications up by Monday, 26 July.

This includes the port of Mossel Bay.

This follows an ongoing fallout from a cyber-attack last week which hit the entire Transnet Group.

While the group initially described it as a disruption on its IT network, a letter to customers on Monday, 26 July confirmed that it is an act of cyber-attack, security intrusion and sabotage.

This week Transnet spokesperson, Ayanda Shezi, said it is expected that some applications may continue to run slowly over the next few days, while monitoring continues.

"All operating systems will be brought back in a staggered manner, to minimise further risks and interruptions. At the ports, each container terminal has communicated its transition plan from manual operation to the full NAVIS-driven operation."

Foto: Jannie du Plessis

Shezi says the terminals are berthing vessels as planned and facilitating loading and discharge operations with the shipping lines.

"We will continue to work directly with shipping lines in order to facilitate maximum import evacuation and further exports planned for future vessels. Controls have been developed, in conjunction with the shipping lines and SARS’ Customs division to ensure safe clearance and evacuation of each container."

Meanwhile, a force majeure, communicated by Transnet Port Terminals on 26 July to customers, covering the period from 22 July is expected to be lifted soon.

"The business continuity plans have enabled Transnet Freight Rail (TFR) to continue utilising manual backup operations, and run trains as planned. We wish to assure stakeholders and customers that all processes followed allow for the safe operation of trains."

Shezi says they have requested customers with cross-border traffic and where the SARS clearance process is applicable, to submit hard copies of the SARS clearance documentation with their consignment noted at the Order Entry Office/Terminals. This will assist in the manual system application to authorise the departure of trains.

"The salaries of Transnet employees have been processed on schedule; there was never a doubt that as an organisation we will not honour our obligation to our employees. Transnet will continue to engage and collaborate with affected customers."

Foto: Jannie du Plessis