a) Is an advisory body
b) Is a representative structure
c) Is independent; and
• To serve as one of the official specialised participatory structures in the municipality for the public;
• To create formal unbiased communication channels as well as co-operative partnership between the municipality and the community within a ward
• Advise and make recommendations to the ward councillor on matters affecting the ward;
• Assist the ward councillor in identifying challenges and needs of residents;
• Disseminate information in the ward concerning municipal affairs such as the budget, integrated development planning, performance management system (PMS), service delivery options and municipal properties;
• Receive queries and complaints from residents concerning municipal service delivery, communicate it via the ward councillor to the municipality executive management and provide feedback to the community on its response;
• Ensure constructive and harmonious interaction between the municipality and community through the use and co-ordination of ward residents' meetings and other community development forums; and
• Interact with other forums and organisations on matters affecting the ward.
• To serve as a mobilising agent for community action within the ward. This may be achieved as follows:
• Attending to all matters that affect and benefit the community;
• Acting in the best interest of the community;
• Ensuring the active participation of the community in:
• Service payment campaigns;
• The integrated development plan (IDP) process;
• The municipality's budgetary process;
• Performance management system;
• Decisions about the provision of municipal services; and