MOSSEL BAY NEWS - The seepage into the Little Brak River, reported on social media this past week was due to a leaking valve on the sludge line.

Mossel Bay Municipality investigations have revealed that the valve - of which the location was not mentioned on social media - was vandalized in close proximity to the Little Brak river bridge. The repairs was completed on Tuesday at approximately 12:00.

The municipal spokesperson, Colin Puren has again requested the community to report any service delivery issue directly to the municipality.

Formal complaints and detail
"We call on the community to contact the municipality directly with any complaints. The municipality offers various ways for easy communication, also after hours.

"Send an email to admin@mosselbay.gov.za, call the municipal office on 044 606 5000, or use the short code SMS service by sending a message on 44802. Using the email address allows for supporting documentation such as photos or maps to accompany the complaint. The public is requested to provide as much information as possible, apart from the nature of the complaint, such as the exact location of where the problem is being experienced, whether there are unimpeded access to the site, and additional contact details of the person making the complaint should any further information be required.

"Once a complaint is received, it is logged on an electronic system that allows for the remedy of the problem to be tracked and monitored by management.

"A reference number is issued for ease of reference should the person who lodged the complaint need to follow up on their communication.

"The municipality values service delivery very highly and thanks the community for taking an active interest in the environment and the work done to safeguard it for future generations."

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