“Cybercrime is becoming increasingly sophisticated with fraudsters constantly finding new ways of carrying out their unlawful conduct, especially during busy periods like the festive season. Consumers should therefore be extra vigilant with their banking information and login details at all times,” says Yolande Steyn, Head of Innovation at FNB.
While the rapid growth of technology presents us with boundless opportunities, it also requires vigilance to prevent consumers and business being vulnerable to cybercrime. “As a responsible financial services provider, we have, therefore, taken upon ourselves the obligation to constantly educate and inform consumers about the many ways that fraudsters use the internet to try and rip them off,” adds Steyn.
She shares the following tips on how consumers can protect themselves against digital banking fraud this festive season:
• Always keep your PIN and password secure. If you think your PIN or password has been compromised, change it immediately either on the FNB App, Online banking or at your nearest ATM or branch.
• Remember to change your passwords and PIN’s regularly.
• Never use the same username and password for banking as you use on other apps and websites like social media and email.
• Download the FNB App to keep track of your accounts and transactions and have additional security with you 24/7. From a security point of view you can approve legitimate transactions and stop fraudulent Online Banking transactions, report fraud for any suspicious transactions, and temporarily block or cancel your cards.
• Log on to your bank’s website by typing in the web address yourself instead of accessing it via Google search as this may lead you to a spoofed site.
• Always do internet banking on a secure computer that you regularly use at home or work. Never do Online Banking in public areas such as Internet Cafe’s or shared computers, as you can never know what software is loaded that may compromise your transactions.
• Update your smartphone and computer with the latest software and app updates.
• Monitor your cellphone reception. If you have lost signal for an unusually long time, you may be a victim of sim swop fraud. Immediately contact FNB’s 24/7 Fraud Line on 087 575 9444 to report a suspected Sim Swop.
• Never open suspicious or unfamiliar e-mails or attachments, and never click on links in emails or SMS’s.
Criminals make emails and SMS look legitimate and often bait you with scare tactics to confirm your account details or to login to prevent your account from being closed. They even incentive you to win something or get something for free in order to get access to your account.
• Criminals may sometimes call you and pretend to be from your bank, service provider or a reputable retailer. During this conversation they may ask you to verify personal and banking information. It will be safer for you to hang up and call the company directly to verify if the call is legitimate.
• Only make online purchases with your card on reputable websites that are verified as secure sites (look for the lock icon in your browser and ensure that the address starts with https://).
Although the above tips are by no means conclusive, they will go a long to ensure that consumers keep their money safe over the festive period. “We urge our customers to familiarise themselves with the content of our security pages which can be located in the security centre on the FNB website,” says Steyn.
“Taking the necessary measures to protect yourself against online banking fraud can give you peace of mind knowing that you can have a stress free festive season with your loved ones,” she concludes.
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